Shipping policy

Shipping Policy

Some of our molds are available in stock and ready for shipment. However, most Eternal Lumos molds are handmade to order.

Production time depends on the current order queue, the complexity of the mold, and the material used for manufacturing. All orders are produced in the order they are received.

The average production time is between 1 and 3 weeks. This timeframe includes manufacturing, quality inspection, preparation, and secure packaging. While we reserve up to 3 weeks for production, we always do our best to complete and ship orders as quickly as possible.

We specialize in handmade aluminum and artificial stone molds, and each product is carefully inspected before shipment to ensure high quality and safe delivery.

Worldwide Shipping

Yes, we ship worldwide.

Delivery times depend on the destination country, local postal services, customs processing, and holiday periods. Estimated shipping times are:

  • Europe: approximately 1 week

  • USA and Canada: approximately 9–14 days

  • Asia: approximately 2 weeks

  • Other international destinations: approximately 3–4 weeks

Please note that these are estimated delivery times and delays may occasionally occur due to customs clearance, holidays, weather conditions, or other unforeseen circumstances beyond our control.

Once your order has been shipped, you will receive a tracking number so you can monitor the delivery status of your package.

We pay great attention to packaging quality to ensure that every mold arrives safely and in excellent condition.